Founding Website / BDS$199 per month
Within two business days
for an email reply.
Routine update target: agreed when the ready update batch is scheduled.
Allowance: one scheduled batch each month, up to 20 minutes.
Support that’s clear from the start
Know when you’ll hear back.
Know what happens next.
Email is the standard support channel. We separate technical maintenance, routine content updates and the time needed to investigate a fault.
Founding Website care
The technical essentials.
Clearly separated.
The first BDS199 monthly payment is required before work starts. While active, the plan covers the agreed five-page website, CMS access, hosting, routine technical maintenance and the published update allowance.
- HostingKeep the agreed website published on its configured hosting service.
- Routine technical maintenanceMaintain the site’s underlying code and dependencies when reasonably required for its continued operation.
- Fault triageAssess reported faults affecting the agreed website and explain the next step.
Basic existing-page updates are included
One scheduled batch each month, up to 20 minutes, may change ready text, approved images, prices, opening details or specials in an existing section. New pages, redesigns, substantial copywriting, features and integrations are quoted separately.
Founding Website service target
A practical turnaround.
Your accepted agreement confirms the start date, support address and any tailored terms.
Within two business days
Larger work / Separate quote
A schedule matched
to the project.
New pages, redesigns, substantial copywriting, integrations and campaigns receive their own scope, price and delivery plan.
What “48 hours” means here
Two business days.
Clear starting conditions.
For the Founding Website, we aim to acknowledge support email within two business days. Ready content changes are scheduled under the included 20-minute monthly update batch. We use business days rather than an unqualified 48-hour promise.
A request received at 3pm on Friday would normally have a two-business-day target of 3pm Tuesday, provided there is no public holiday and the scope, content and access are ready.
- Working hoursMonday–Friday, 9am–5pm UK time (Europe/London), excluding England and Wales public holidays. This is 4am–12pm in Barbados during UK summer time, and 5am–1pm during UK winter time. Outside-hours requests start the next working day.
- Response means acknowledgement and a next stepWe confirm receipt, assess the request and explain the next action. It is not a promise that every fault or project will be finished within that time.
- Routine completion starts when the request is readyFinal text/images, access and any approvals must be supplied. The change must fit the agreed site and remaining allowance.
- Waiting time is explainedIf we need your input or a provider decision, we identify the dependency and give a revised target when it is resolved.
When something is wrong
Priority by impact.
Fault investigation is different from using a content-update allowance. We assess the cause before deciding whether work is maintenance, a provider issue or an additional project.
Critical / Website unavailable
Restore the main journey.
A site outage, suspected compromise or failed core booking/payment handoff is prioritised. Initial triage target: four working hours during the support window, across all plans.
No fixed resolution or uptime guarantee is implied. Provider outages and security incidents can need a separate recovery plan.
Important / Something is impaired
Investigate the fault.
A broken feature with a workaround follows the Founding Website response target. Any additional support arrangements are confirmed in the maintenance agreement. We assess the impact, investigate and give an update or estimate.
Routine / Content or improvement
Use the right scope.
Founding Website basic text and image changes use its published allowance; larger work is quoted before it starts.
These are service targets, not a 24/7 helpdesk, guaranteed fix time or automatic service-credit scheme. Weekend coverage, tighter incident terms and business-critical integrations need a bespoke agreement.
For larger projects
Milestones beat
a blanket deadline.
Bespoke work has its own delivery schedule, review windows, acceptance checks and escalation contact. We agree what needs approval and how changes affect the price and dates.
We do not promise to build a booking system, launch a full website or resolve a third-party outage inside a routine content-update turnaround.
Discuss a tailored service level ↗A useful first conversation
Choose support that fits the way you work.
Tell us what’s working, what’s getting in the way and where you want to go next. We’ll shape the right scope around you.